Metronet - EERO router setup

• What you’ll need:
  • eero iOS app or Android app
  • Minimum iOS version 15.0 and minimum Android OS version 9.0
  • At least one 1st or 2nd-generation eero an eero 6 or an eero Pro 6 (the beacon and eero 6 extender cannot be used to start a network but added to an existing)
  • Mobile device with a data connection (If you don't have access to a data connection, see our workaround instructions here.)
  • Internet service provided into your home
  • Cable or DSL modem (if required)*

Don’t know what a modem is? Unsure if you have one? Find out here.

Here’s how to get started getting your eero network online:

STEP 1: Download the eero app for iOS or Android:

Download the free eero app – you can find it on the Apple App Store or Google Play. eero supports both iOS and Android (check here for details on the versions we support). 

You will not be able to set up your system on a web browser.

STEP 2: Create an eero account or Log In with your Amazon Account
SAU IT recommends using their SAU email address, but any can be used

To begin setting up your new eero network, you will need to get Logged In. You can either Log In using your Amazon Account information, or you can make an eero account. You will need to enter your phone number and email address. By default, we’ll send a verification code to your phone number Enter this code on the verification screen of the app to create your account.

STEP 3: Set up your eero Gateway

Your Gateway is the primary eero, needed to establish your network. The eero app will guide you through setting up your gateway eero in three easy steps:

1. First, unplug your old modem and router from power. If you have other wireless equipment connected to your modem, please unplug it as well.
2. Connect your Gateway eero device to your modem using the Ethernet cable that came in the box. You can use either of the Ethernet ports on the back of your eero.
3. Plug your Gateway eero device in to an available power outlet, then reconnect your modem to power. Your eero device’s status light will start flashing white. For placement tips, including DO's and DON'Ts, visit here. Please note:  you need a modem to connect to your eero router. If your modem is built into your current router (also known as a modem-router), then you will need to connect your eero to your existing router. The first eero device should be connected to either your existing cable, fiber, DSL modem, or modem-router 

STEP 4: Create your eero network

Now that you’ve got your modem and gateway eero plugged in, it’s time to create your eero network.

After tapping Next, the eero app will begin to look for your new eero. You will notice that your gateway eero's LED will begin to flash and then turn solid once found. Once your eero has been detected, you will be prompted to select a location for your eero (this is how you will identify each eero on your network).

• If prompted, you may need to enter your eero’s serial number, which is located on a sticker attached to the bottom of your eero. Just look for a barcode with the letters SN on it – it’s small, but it’s there.

Once you've selected a location for your eero, you will enter your network name (SSID) and network password. This is how devices will join your network. 

• If you’re replacing an existing router, an easy option for choosing a network name (SSID) and password is to simply reuse your current SSID and password. This way, you won’t have to reconnect devices that were previously on the network.
• Keep in mind that running two networks with the same SSID can be problematic. If you have a modem/router combo device, we encourage you to enable bridge mode on the modem/router so that your devices do not accidentally join the wrong network. If for any reason bridge mode is not available, you can also setup your network in double NAT.

Tap Next and your eero network will complete setup!

Step 5: Connect devices to your eero network

One final (and important) step is to remember to connect all of your devices to your new eero network. To do this, simply find your eero network on your device, enter the network password that you’ve created, and get connected. If you’re using the same network name (SSID) and password as your previous router, your devices should automatically reconnect. However, you may need to toggle WiFi on these devices or power cycle for them to recognize the new eero network.

If you experience any trouble connecting specific devices to your new eero network, try disconnecting and reconnecting WiFi on the device. If that doesn’t work, try rebooting the device and then reconnecting to the network once it powers back on.

For information on setup with the most common internet service providers (ISPs), you can click below:

1. Click here for US
2. Click here for the UK and EU4

If you have any questions, don’t hesitate to reach out. We’re here to help.