Adding a Shared Inbox Directly to Your Folder List in Outlook

Step 1: Add the Shared Inbox in Outlook Desktop App

1. Open Outlook Desktop App:

   • Open the Outlook application on your desktop.

2. Go to Account Settings:

   • Click on File in the top menu.
   • Select Account Settings, then click on Account Settings again in the dropdown.

3. Select Your Account:

   • In the Email tab, choose your email account and click on Change.

4. Access More Settings:

   • Click on More Settings in the bottom right corner of the window.

5. Add the Shared Mailbox:

   • Go to the Advanced tab.
   • Under Mailboxes, click Add.
   • Enter the name or email address of the shared mailbox you want to add and click OK.

6. Save and Restart:

   • Click Apply and then OK to close the settings window.

   • Click Next, then Finish and Close.

   • Restart Outlook for the changes to take effect.

   • The shared mailbox will now appear directly in your folder list, alongside your personal mailbox.

Step 2: Add the Shared Inbox in Outlook on the Web (OWA)

1. Sign in to Outlook on the Web:

   • Go to outlook.office.com and sign in with your Office 365 credentials.

2. Expand Folders:

   • In the left navigation pane, right-click on Folders (or your own mailbox name) and select Add shared folder....

3. Search for the Shared Mailbox:

   • Enter the email address of the shared mailbox you want to add and click Add.

4. Access the Shared Mailbox:

   • The shared mailbox will now appear in the folder list on the left side, under your own mailbox.

Step 3: Add the Shared Inbox in Outlook Mobile App

1. Open Outlook Mobile App:

   • Open the Outlook app on your mobile device.

2. Access Settings:

   • Tap your profile picture or the Settings icon (gear) in the top left corner.

3. Add Mail Account:

   • Scroll down and select Add Mail Account.

4. Add Shared Mailbox:

   • Enter the email address of the shared mailbox and tap Add Account.

5. Sign in with Your Credentials:

   • Use your own Office 365 credentials to log in.

6. Access the Shared Mailbox:

   • The shared mailbox will now be listed under your accounts and accessible from your folder list.