How to Add a Shared Inbox to Your Outlook

Step 1: Add the Shared Inbox in Outlook Desktop App

1. Open Outlook Desktop App:

   • Open the Outlook desktop application.

2. Go to Account Settings:

   • Click on File > Account Settings > Account Settings.

3. Add Account:

   • Under the Email tab, select your account and click Change.

4. More Settings:

   • Click on More Settings and go to the Advanced tab.

5. Add Mailbox:

   • Under Open these additional mailboxes, click Add.
   • Type the name of the mailbox (the person's inbox you have shared access to) and click OK.

6. Finish:

   • Click Apply, then OK, and finally Next. Click Finish and then restart Outlook to see the shared inbox.

Step 2: Add the Shared Inbox in Outlook on the Web (OWA)

1. Sign in to Outlook on the Web:

   • Go to outlook.office.com and sign in with your Office 365 account.

2. Open Another Mailbox:

   • Click on your profile picture in the top right corner and select Open another mailbox.

3. Enter the Mailbox Name:

   • Type the name or email address of the shared mailbox and click Open.

4. Access the Shared Mailbox:

   • The shared mailbox will open in a new tab. You can now access and manage it as needed.

Step 3: Add the Shared Inbox in Outlook Mobile App

1. Open Outlook Mobile App:

   • Open the Outlook app on your mobile device.

2. Add Shared Mailbox:

   • Tap the Menu (three horizontal lines) in the top left corner.
   • Tap the Add Account button (usually a "+" symbol or similar).

3. Enter Email Address:

   • Type the email address of the shared mailbox and tap Add Account.

4. Login with Your Credentials:

   • Use your own Office 365 credentials to authenticate.

5. Access Shared Mailbox:

   • The shared mailbox will now appear in your account list, and you can switch to it as needed.