Connecting to your machine through RDP

Windows 10 Remote Access Instructions:

When connecting to a PC remotely, we will use the built in Windows program called Remote Desktop Connection.

Pre-requisites: 

• You must have already obtained the name of your Computer. 
• GlobalProtect must be installed and connected with your Ambrose Login and Password. 
• The PC you are connecting to on campus must be on. 

Opening the Remote Desktop Connection Software

Option 1: Using Search

Press the Start button in the button left corner of your screen

Search for “Remote Desktop Connection”

(Some PCs show a search bar while some do not, but if you start typing it will begin your search.)

Select the circled item

**For older computers, this may take a little time to pop up**

Option 2: Using Run

Hold the Windows Button and press the R key

Fill out the field with

mstsc.exe

It should look like the image below:

 

Press OK and Remote Desktop Connection should open

After following Option 1 or Option 2 you should see this window pop up

Connecting to the Office PC

In the blank field next to Computer, put your computer name. 

From here, you can click connect and it will pop-up a login Window. 

• Your username should be Ambrose\your username  (this will be your initials + id number) 
• Be sure you use the backslash ( \)  (one above enter key) and not forward slash  ( /)  
• Password will be the same password you use to login to the Global Protect VPN and your office machine when you come into work.

The rest of this document will go through various “customizations” you can do to optimize your experience using VPN and Remote Desktop Connection

Other Settings 

Using Full screen/Multiple Monitors with Remote Desktop Connection:

On the connection Window, click Show Options

Select the Display Tab. Make sure the resolution is set to Full Screen and check the box for Use All My Monitors for Remote Session

Creating a Shortcut of the Remote Desktop Connection

You are able to create a shortcut that you can put on your desktop that will open Remote Desktop Connection with all these fields pre-set.  

To do this, Open Remote Desktop Connection. 

Fill out the Computer Name Field, click More Options, and set any other settings you wish to set (ie monitors) 

From the General tab, select Save As

You can save this to your desktop by either selecting Desktop from the Quick access section on the left

You can also access the desktop by clicking This PC then selecting Desktop

Fill the File Name field with what you want to call it, then click save. You should now be able to double click this icon and it will open Remote Desktop Connection with everything pre-filled.

********You are not allowed to save passwords to our network, so you will have to enter your password each time. ********

Troubleshooting

If you are experiencing issues after going through the instructions, try some of these items to see if it fixes your issues:

• Verify you  are using the correct slash in the username. It should be ambrose\username and not ambrose/username
• Disconnect and reconnect Global Protect
• Make sure The Computer Name field is properly filled out 
• Try using your computer's IP address as the Computer Name instead of your actual computer name
• Try using *computername*.ambrose.sau.edu as the computer name (use your own computer’s name as the *computername* without any asterisks)