WebEX System Requirements

WebEx Resource Checker:

To test your Network connection for adequate resources:
WebEx Network Test (this only works in supported browsers – Updated Firefox / Chrome)

System Requirements

To attend a hearing virtually, you must:

• Have a personal computer (PC) with a web cam, mobile device, or a video conference system
  • For PC users, an external USB web cam typically provides higher video quality and a headset with a microphone will provide better audio quality.
• Have a reliable, high-speed Internet connection (at least 5 Mbps download AND 5 Mbps upload)
  • Run a speed test to evaluate the speed of your internet connection
  • NOTE: Internet speeds may vary. Due to variations in internet speed and connectivity, users with poor internet connections may experience more frequent and/or extended issues. A stable high-speed internet connection is recommended for the best experience.
• Disable or delay the sleep/standby mode on your computer or mobile device
  • Sleep/standby mode can usually be found in the device settings. You need to ensure your device stays active.
  • Do NOT set your phone to "Do not disturb."

Browser Versions Supported

• Chrome Version 65 or newer
  • Update/Download Google Chrome
• Safari Version 11 or later
  • Update/Download Safari
• Mozilla Firefox Version 52 or later
  • Update/Download Firefox
• Internet Explorer Version 11 (32-bit/64-bit)
  • Update/Download Internet Explorer
• Edge (For Students/Personal devices only – Not supported on SAU devices)
  • Supported only for starting and joining meetings in Webex Meetings.

*For the latest system requirement details see the Cisco Webex Help Center

Operating Systems Supported

Windows

Windows 10
Windows 8.1
Windows 8

macOS
11.0 - Big-Sur
10.16 - Big-Sur
10.15 - Catalina
10.14 - Mojave

Linux
Ubuntu 12.x and 14.x (Gnome) (all 32-bit)
Red Hat 5, 6 (all 32-bit)
Open SuSe 13.1, 13.2 (all 32-bit)
Fedora 19, 20 (32-bit/64-bit)

MOBILE OPERATING SYSTEMS

Please check for recent system updates if unable to connect. 

Cisco Webex (Virtual Hearing technology)

• Test your system to make sure you can use Webex.
• Computer users may be prompted to add a Webex extension to their browser.
• To attend a Virtual Hearing on a mobile device, users are required to download the Cisco Webex application prior to their Virtual Hearing.

For Student Wi-Fi, Please ensure the device is registered through https://pcreg.sau.edu/

• Instructions on how to register can be found in the Device Registration article